Return policy

Last updated: October 12, 2026

We want you to feel confident shopping for dresses and women's fashion at Elvaraes. This policy applies to purchases from https://elvaraes.com.

30-day return window

Contact info@elvaraes.com within 30 days after delivery to request a return. Include your order number, the items you wish to return and the reason. A timely request remains valid while you wait for our instructions.

Return condition

You may carefully try on clothing indoors to check the fit. Items must otherwise be unworn, unwashed and unaltered, with original tags attached, and free of makeup, perfume, deodorant marks, stains, pet hair and other signs of use. Include belts, detachable straps and other accessories supplied with the item. Use the original packaging or equally protective packaging. Handle lace, mesh, satin, knitwear, embroidery and sequins carefully during try-on. Please check each product's size guide and care instructions.

How to return

1. Email info@elvaraes.com with your order details.
2. Wait for return approval and the correct return address and shipping instructions.
3. Package the approved items securely and keep the shipping receipt and tracking number.

Do not send returns to the address on the parcel or our contact address unless our team specifically instructs you to do so. Unapproved returns may be delayed or unable to be processed.

Return shipping and fees

For a change of mind, style preference or a size you selected that does not fit, you are responsible for return shipping. We do not charge a restocking fee. A prepaid label is not automatically included; we will explain available return options and any label cost before you return an item. If we sent an incorrect, defective or damaged item, we will cover reasonable return shipping or arrange another appropriate solution. Contact us before paying for return postage.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us promptly with your order number and, where possible, photos of the issue and packaging. We will investigate and arrange a replacement, refund or another appropriate remedy. Final-sale conditions do not remove your rights for faulty or incorrectly supplied goods.

Final-sale items

Items clearly marked Final Sale or non-returnable before purchase cannot be returned for a change of mind. A discount or promotional price alone does not make an item non-returnable. Gift cards cannot be returned for cash except where required by law.

Refunds

We will email you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 3 business days after approval. Your bank or payment provider may need additional time to post the funds. The refund covers the amount paid for eligible returned items, including applicable refunded taxes. Original delivery charges are not refunded for change-of-mind returns, except where required by law. Refunds for our errors or faulty goods will include delivery charges where appropriate or legally required. Contact us if an approved refund has not appeared so we can help trace it.

Partial refunds and exceptions

If a returned item is used, damaged after delivery, incomplete or returned outside the eligible conditions, we may decline it or offer a partial refund where permitted by law. We will explain the reason and amount. Any agreed keep-the-item partial refund is optional and does not replace a remedy you are legally entitled to receive. We do not deduct an undisclosed restocking fee.

Exchanges, cancellations and order changes

For a different size or style, contact us to discuss availability. The usual option is to return the eligible item and place a new order. Email us as soon as possible to request a cancellation or address change. We will try to help before dispatch, but changes cannot be guaranteed once processing or shipment is underway. A dispatched order follows the return process. If we cancel an unfulfilled order, we refund the amount paid for the cancelled goods and associated delivery charges.

Your consumer rights

This policy does not limit rights that cannot be excluded under applicable law. Where mandatory cancellation, refund or warranty rights apply, those rights take priority.

Contact

Email: info@elvaraes.com