Shipping policy

Last updated: October 12, 2026

This policy explains shipping for purchases from Elvaraes at https://elvaraes.com. Contact info@elvaraes.com with your order number for delivery assistance.

Order processing

Our stated processing time is 1–3 days after an order is placed, including order verification, quality checks and packaging. Processing time is separate from transit time. Business days are Monday through Friday, excluding public holidays. Preorder or item-specific dispatch dates, if shown before purchase, take priority.

Shipping options and rates

These are the currently configured rates for the United States and supported international destinations. Available destinations, options, order eligibility and the final shipping charge are shown at checkout. Free shipping applies to standard delivery, not expedited delivery. Transit times are estimates and may vary by destination; expedited shipping does not remove processing time.

Tracking and split shipments

We send shipment confirmation with tracking details after dispatch. Please allow time for the carrier's first scan; tracking may not update immediately. If an order ships in separate parcels, we will provide available tracking information for each parcel.

Address accuracy and order changes

Enter a complete shipping address, including apartment or suite number and a valid email address. Email us promptly if a correction is needed. We will try to update an order before dispatch; changes after dispatch cannot be guaranteed. If a parcel is returned because of an incomplete or incorrect address, contact us to arrange the next step. Any additional shipping cost will be explained before reshipment.

Delays and unavailable items

Weather, peak periods, customs inspections and carrier disruptions can affect delivery. If we cannot dispatch within the promised timeframe, we will notify you, explain the revised estimate and offer the option to agree to the delay or cancel the unshipped portion for a refund, as required by applicable law. We do not substitute store credit for a required refund without your agreement.

Missing or damaged deliveries

If tracking stops, a parcel is missing, or it arrives damaged, contact us so we can investigate with the carrier and arrange an appropriate resolution. Keep damaged goods and packaging and provide photos where possible. If tracking shows delivery but you cannot locate the parcel, check with household members, your building reception and the carrier, then contact us. A delivery scan alone does not prevent us from reviewing a delivery issue.

International duties and taxes

Taxes or duties collected at checkout will be shown before payment. Your destination may impose additional import charges that are not included unless expressly stated at checkout. Contact us before ordering if you need clarification. Customs processing may add transit time.

Returns and cancellations

Please review our Return and Refund Policy for eligibility, return postage and refunds. Contact us as soon as possible for a cancellation request; shipped orders follow the return process. Nothing in this policy limits mandatory consumer rights.